FAQs, answered.

Every professional on FIXD has passed a CNIC check, trade test, reference checks, General Police Verification and ROPE registration before they step into your home. You see the price before you confirm, any extra work needs your approval of a written quote first, and you deal with one accountable company instead of a stranger from a WhatsApp group.

We would rather do one thing properly than spread ourselves thin. Staying inside DHA and Askari keeps response times short, lets us check every professional in person, and means we can genuinely stand behind every job. We will open new areas as soon as we can offer the same standard there.

Fixed prices cover the listed scope. Starting prices and quotation-based work require an agreed written quote before work begins. Extras and materials require your written approval before they are undertaken or supplied; accepting the final bill afterwards is not a substitute.

You can amend booked items, quantities and problem descriptions before the technician starts work. Contact FIXD for date or time changes. Once the technician clicks Start job, you cannot amend any booking details. Completion acceptance, payment confirmation and optional reviews remain separate actions.

DHA Lahore Phases 1–9, including Phase 9 Town and Prism, Askari X and Askari XI. All services are available in these areas.

A standard assessment visit costs Rs 500 per visit, not per service assessed. Geyser inspections are included without exception. Multiple inspection items in the same scheduled booking share one charge. The fee covers assessment and diagnosis, is separate from subsequent work and is not deducted from the job price. It is not an automatic surcharge on fixed-scope work. Any subsequent work requires an agreed written quote before it starts.

Workmanship on the agreed scope is covered for 15 days from customer acceptance across all trades. If the same fault caused by the agreed work returns within that period, the technician returns at no labour charge, subject to the terms and exclusions. Parts carry the manufacturer's or supplier's warranty. Contact FIXD with your booking reference.

You pay the professional directly by cash, JazzCash, Easypaisa or bank transfer after the job, against a FIXD invoice.

Cancelling before a professional is assigned is always free. A flat Rs 300 applies only if you cancel within 60 minutes after a professional has been assigned, or if the technician arrives and you are not available within 15 minutes of the booked slot starting (a no-show).

Message or call us on 0371 427 4310 — WhatsApp works best — and quote your booking reference from your confirmation. Tell us what went wrong. We reply within 24 hours and aim to resolve complaints within 3 days. Workmanship on the agreed scope is covered for 15 days from customer acceptance across all trades, subject to the guarantee terms and exclusions.

Contact us on WhatsApp or phone 0371 427 4310 before, during or after a job and quote your booking reference. For anything about a charge, send us your invoice and we will walk you through it line by line. Nothing is ever added to a bill without your approval of a written quote.

Yes, that is the plan. Repeat customers, multi-service bookings and home maintenance subscriptions are the obvious places to reward loyalty, and the exact structure is still being finalised. Until it is in place you pay the price shown — we will tell you first when anything changes.

We add services as fast as we can find enough vetted professionals to deliver them properly. CCTV installations, repairs and maintenance are already available. Potential future additions include home deep-cleaning subscriptions, pest control, expanded solar and backup-power work, smart-home fitting, and kitchen or bathroom makeovers. Tell us what you need next and we will work out where it goes in the queue.